Cable service providers install coaxial and other wiring as well as other equipment in residences and business. In addition, the installation of cable service often requires buried cable across a customer’s property.
Quality issues in a cable installation include: whether the installer came at the appointment time (or within the appointment window), whether the installer was neat and clean, both within the customer’s home and with regard to the installation, and whether the electrical connections were made correctly.
To measure these items, Associated Cable requires its installers – both employees and contractors – to use a QMForm with the following elements: Timer that keeps track of arrival and time on the job, pictures of the work site, including any installed outlets and wiring, audio recording of interview with customer and a customer signature on the “customer satisfaction survey” part of the form.
Documents the work product
Protects against liability claims
Demonstrates professionalism to customer
Increases quality of the work product
Aids as reminder of all required steps
Drawing of landscape plan
Photos of installed plants and hardscape
Interview with customer on plant care
Temperature and weather data
Signature of customer on project delivery